Terms & Conditions | Orden Beauty Malta

1. Acceptance of Terms

By booking an appointment, purchasing a gift voucher, or using any services provided by Orden Beauty ("we", "us", "our"), you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, please do not use our services.

2. Booking & Appointments

2.1 Making a Booking

Appointments can be made via WhatsApp, phone call, or in person at our salon
We recommend booking in advance, particularly for popular time slots and services
Walk-in clients are welcome subject to availability
All bookings are confirmed via your preferred contact method
By booking, you confirm that all information provided is accurate

2.2 Cancellation & Rescheduling Policy

We kindly request a minimum of 24 hours' notice for any cancellations or rescheduling
Repeated no-shows or late cancellations may result in a deposit requirement for future bookings
To cancel or reschedule, please contact us via WhatsApp at 7924 8811 or call us directly

2.3 Late Arrivals

Please arrive 5-10 minutes before your scheduled appointment time
If you arrive more than 15 minutes late, we may need to shorten your service time to accommodate other clients
Arrivals more than 30 minutes late may be treated as a no-show and require rescheduling
We appreciate your understanding that late arrivals affect other clients' appointments

3. Age Requirements

Clients under the age of 16 must be accompanied by a parent or legal guardian
Parental or guardian consent is required for any client under 18 years of age
Certain services may have additional age restrictions which will be communicated at the time of booking
We reserve the right to request identification to verify age

4. Payment Terms

Full payment is due at the time of service unless otherwise agreed
We accept cash and card payments
Prices displayed are in Euros (EUR) and are subject to change without prior notice
Current pricing is available on our website and in-salon
Promotional offers and discounts cannot be combined unless explicitly stated

4.1 Refund Policy

Refunds are considered on a case-by-case basis
If you are unsatisfied with your service, please contact us within 48 hours
Where a refund is not appropriate, we may offer a complimentary correction service
Refunds will be processed using the original payment method within 14 business days

5. Service Expectations

5.1 Before Your Appointment

Please inform us of any allergies, skin sensitivities, medical conditions, or medications you are taking
Arrive with clean skin free of makeup for facial treatments, facials, or lash services
For waxing services, hair should be at least 5mm (approximately 2-3 weeks of growth)
Follow any pre-treatment instructions provided for your specific service
Inform us if you are pregnant, breastfeeding, or have recently undergone medical procedures

5.2 Patch Testing

For certain treatments, including lash lifts, tinting, and some facial treatments, a patch test may be required at least 24-48 hours before your appointment. This is to ensure your safety and minimise the risk of allergic reactions. If you have had the same treatment with us within the past 6 months and experienced no reaction, a new patch test may not be required at our discretion.

5.3 During Your Service

A brief consultation will be conducted before your treatment to discuss your needs and expectations
Please communicate any discomfort, questions, or concerns during the treatment
We kindly ask that mobile phones be set to silent mode to maintain a relaxing environment for all clients
Photography or video recording within the salon is not permitted without prior consent

5.4 Aftercare

Follow all aftercare instructions provided by your therapist
Contact us promptly if you experience any unusual reactions, irritation, or concerns
Results may vary based on individual skin type, hair type, and other personal factors
Failure to follow aftercare instructions may affect your results and may void any guarantees

6. Health & Safety

We maintain the highest standards of hygiene and sanitation
All equipment is thoroughly sanitised and sterilised between clients
We use professional-grade products from reputable suppliers
Single-use items are disposed of after each client

6.1 Contraindications

Certain conditions may prevent us from performing specific treatments. Please inform us if you have any of the following:

Skin conditions such as eczema, psoriasis, dermatitis, or active acne in the treatment area
Recent sunburn, chemical peels, or laser treatments
Cuts, wounds, or infections in or near the treatment area
History of keloid scarring
Eye infections or conditions (for lash and brow services)
Pregnancy or breastfeeding (some treatments may be contraindicated)
Use of retinoids, blood thinners, or other medications that may affect treatment

We reserve the right to refuse or postpone any service if we believe it may not be safe or appropriate for your wellbeing. This decision is made in your best interest.

7. Client Conduct

We strive to provide a welcoming and comfortable environment for all clients. We expect all visitors to:

Treat our staff, therapists, and other clients with courtesy and respect
Maintain appropriate personal hygiene
Respect salon property and facilities
Not attend appointments while under the influence of alcohol or drugs
Supervise any accompanying minors at all times

We reserve the right to refuse service or ask any client to leave if their behaviour is deemed inappropriate, aggressive, or disruptive. In such cases, no refund will be provided.

8. Liability

We are not liable for adverse reactions where clients have failed to disclose relevant medical information
Our liability is limited to the cost of the service provided or a reasonable correction service
We are not responsible for personal belongings left in the salon - please keep valuables with you
Clients who provide false or misleading information do so at their own risk

By proceeding with any treatment, you acknowledge that you have provided accurate medical and personal information and accept responsibility for any consequences arising from undisclosed conditions.

9. Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase
Extensions may be granted at our discretion upon request before expiry
Gift vouchers are non-refundable and cannot be exchanged for cash
Gift vouchers may be used for any service or product at Orden Beauty
If the service cost exceeds the voucher value, the difference must be paid at the time of service
If the service cost is less than the voucher value, the remaining balance stays on the voucher
Lost, stolen, or damaged vouchers cannot be replaced - please treat them as cash

10. Photography & Social Media

We may photograph our work for portfolio and promotional purposes
Your face or identifying features will not be shown without your explicit written consent
You may opt out of photography at any time by informing your therapist
You may request removal of any images featuring you at any time by contacting us
By tagging us or sharing content about your visit, you grant us permission to repost

11. Data Protection & Privacy

In accordance with the General Data Protection Regulation (GDPR) and Malta's Data Protection Act, we are committed to protecting your personal information:

We collect only the information necessary to provide our services safely and effectively
Your personal data is stored securely and never shared with third parties for marketing purposes
You have the right to access, correct, or request deletion of your personal data
Consultation records are kept for the period required by law and professional standards
For full details, please refer to our Privacy Policy

12. Intellectual Property

All content on our website, social media channels, and marketing materials, including but not limited to text, images, logos, designs, and graphics, is the property of Orden Beauty and protected by copyright and intellectual property laws. Reproduction or use without written permission is prohibited.

13. Complaints & Feedback

Your satisfaction is our priority. If you are not completely satisfied with your service or experience:

Please contact us within 48 hours of your appointment
Provide as much detail as possible about your concern
We will investigate and respond within 5 business days
Where appropriate, we will offer a complimentary correction or alternative resolution

We value your feedback as it helps us continuously improve our services. All complaints are treated confidentially and professionally.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. The date at the top of this page indicates when these terms were last updated. Your continued use of our services after any changes constitutes acceptance of the updated terms.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malta. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malta.

16. Contact Information

For questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Business Name: Orden Beauty
Email: hello@ordenbeauty.mt
Phone/WhatsApp: 7924 8811
Address: Orden Beauty, Triq Guzepp Xuereb, Swatar, Birkirkara, Malta

By booking an appointment or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.