Privacy Policy
Last updated: 17th December 2025
Introduction
Orden Beauty ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Book an appointment
- Contact us via phone, email, WhatsApp, or social media
- Purchase a gift voucher
- Sign up for our newsletter (if applicable)
This information may include:
- Name
- Phone number
- Email address
- Appointment preferences
- Service history
Health Information
For certain treatments, we may collect health-related information necessary to provide safe and appropriate services (e.g., allergies, skin sensitivities, medical conditions).
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Provide beauty services safely and effectively
- Communicate with you about your appointments
- Send appointment reminders
- Respond to your inquiries
- Improve our services
- Comply with legal obligations
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in our operations (e.g., appointment scheduling systems)
Your Rights Under GDPR
If you are located in the European Union (including Malta), you have certain rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and provide personalised content. When you first visit our website, you will be presented with a cookie consent banner where you can choose which categories of cookies to accept.
What are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your preferences and understand how you interact with the site.
Types of Cookies We Use
1. Essential Cookies
These cookies are essential for the website to function properly. They enable core features such as security, network management, and storing your cookie preferences. You cannot opt out of these cookies as they are required for the website to work.
| Cookie Name | Purpose | Expiration |
|---|---|---|
| cc_cookie | Stores your cookie consent preferences | 6 months |
2. Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and your experience.
| Cookie Name | Provider | Purpose | Expiration |
|---|---|---|---|
| _ga | Google Analytics | Used to distinguish users | 2 years |
| _ga_* | Google Analytics | Used to persist session state | 2 years |
| _gid | Google Analytics | Used to distinguish users | 24 hours |
| ph_* | PostHog | Analytics and session recording for improving user experience | 1 year |
3. Marketing Cookies
These cookies are used to track visitors across websites and display advertisements that are relevant and engaging for the individual user. They are set by our advertising partners.
| Cookie Name | Provider | Purpose | Expiration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Used to deliver advertisements on Facebook and Instagram | 3 months |
| _fbc | Meta (Facebook) | Stores click identifier for ad attribution | 3 months |
| _gcl_au | Google Ads | Used for conversion tracking and advertising | 3 months |
Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. This will open a preferences panel where you can enable or disable different categories of cookies.
Google Consent Mode
We use Google Consent Mode v2 to ensure that Google services (Analytics, Ads) respect your cookie choices. When you decline analytics or marketing cookies, these services will operate in a privacy-preserving mode without storing cookies on your device.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control the dissemination of these cookies. Please check the relevant third-party websites for more information about their cookies and how to manage them:
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these third-party sites.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: hello@ordenbeauty.mt
- Phone: 7924 8811
- Address: Orden Beauty, Triq Guzepp Xuereb, Swatar, Birkirkara, Malta
